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Mike Cleland is a management consultant specializing in the staffing industry. With 18 years experience, he has a proven track record of helping staffing companies achieve the next level of performance.
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Category Archives: Delivery
Webinar: Metrics for the Staffing Industry
On Thursday, July 26, I will be hosting a webinar sponsored by eRecruit on Metrics for the Staffing Industry. In this webinar, I will discuss how the right metrics portfolio can empower management decision making to ensure both short and … Continue reading
Posted in Delivery, Management, Metrics, Productivity, Profit, Staffing, Staffing Industry
Tagged Delivery, Management, Metrics, productivity, Profit, Staffing, Staffing Industry
SIA Executive Forum: The Most Direct Path to Greater Profits
On Wednesday March 14th, I will be presenting at the SIA Executive Forum on aligning your recruiting organization with your client buying patterns to improve profitability. The impact of effective alignment can be quickly realized in the bottom line results … Continue reading
Planning for Success
How would you respond if someone asked “what’s your growth plan for next year”? In answering the question, you may find that you really don’t have a satisfactory answer. One of the causes of this lack of planning is the … Continue reading
Posted in Budget, Culture, Delivery, Leadership, linkedin, Management, Recruiting, Sales, Staffing, Uncategorized, Value Proposition
Tagged budget, business, Management, planning, Staffing
The End of Management
A couple weeks ago I was browsing through the weekend edition of the Wall Street Journal and stumbled on an article titled “The End of Management”. Contrary to what it suggests, the point of the article is not … Continue reading
Posted in Budget, Culture, Delivery, Leadership, Management, Process, Productivity, Sales, Staffing, Staffing Industry, Strategy, Value Proposition
Tagged Adapting, Staffing Industry, Strategy
The Power of Habit
I was just reading a book called the Power or Habit by Jack Hodge. The primary narrative of the book is that we, more than anything else, are defined by what we do, and close to 90% of what we … Continue reading
Posted in Culture, Delivery, Management, Process, Productivity, Recruiting, Sales, Staffing, Staffing Industry, Strategy
Tagged Management, Performance, Recrutiing, Sales, Staffing
2 Comments
Jack’s Big Aha!
It’s never a bad idea to look at strategic principles through the lens of proven business leaders such as Jack Welch. Jack started at GE as a chemical engineer in 1960 and by 1980 he was promoted to CEO where … Continue reading
Posted in Culture, Delivery, Leadership, linkedin, Management, Process, Profit, Staffing, Staffing Industry, Strategy, Uncategorized
Tagged linkedin, Staffing, Strategy
Building Trust
Trust is elusive, and it is one of most critical components of why people buy. Buyers must trust that what they are buying provides the expected value. However, trust plays a different role based on what the buyer is purchasing … Continue reading
Posted in Culture, Delivery, Management, Sales, Staffing, Uncategorized, Value Proposition
Tagged relationships, Selling, trust
What Drives Your Sales Culture?
In the last blog article, I discussed how the Global Workforce Study on workforce culture reported the highest level of employee dissatisfaction in the study’s 23 year history. Employee dissatisfaction can be especially damaging to a company’s sales culture, threatening … Continue reading
Posted in Delivery, Leadership, Management, Process, Productivity, Profit, Recruiting, Sales, Staffing, Strategy, Uncategorized
Tagged Competition, Culture, Morale, Performance, Sales Strategy, Staffing, Strategy
2 Comments
Attitude Reflects Leadership
Anyone in management who has seen Remember the Titans should remember this exchange: Big Ju: Why should I give a hoot about you, huh? Or anyone else out there? You wanna talk about the ways you’re the captain? Bertier: Right. … Continue reading
The BP Spill: A Consequence of Bad Strategy
“A company can’t prioritize everything, and while BP was prioritizing PR and acquisitions, it wasn’t prioritizing operations.” Holman Jenkins, WSJ A preventable catastrophe is unfolding along our Gulf shores and much of the region is going to suffer for years. … Continue reading
Posted in Delivery, Leadership, Management, Process, Profit, Staffing, Strategy
Tagged BP, Corporatism, Leadership, Operations, Strategy