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Mike Cleland is a management consultant specializing in the staffing industry. With 18 years experience, he has a proven track record of helping staffing companies achieve the next level of performance.
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Category Archives: Management
Webinar: Metrics for the Staffing Industry
On Thursday, July 26, I will be hosting a webinar sponsored by eRecruit on Metrics for the Staffing Industry. In this webinar, I will discuss how the right metrics portfolio can empower management decision making to ensure both short and … Continue reading
Posted in Delivery, Management, Metrics, Productivity, Profit, Staffing, Staffing Industry
Tagged Delivery, Management, Metrics, productivity, Profit, Staffing, Staffing Industry
Is Intuition Enough in the Staffing Industry?
Most successful executives I have worked with have an indefinable intuition for the business that drives their decision making. This ability presents itself in a variety of ways, but is best revealed when they are forced to make decisions for … Continue reading
Posted in Leadership, Management, Metrics, Productivity, Staffing Industry
Tagged Leadership, Management, Performance, Staffing
Strong Managers Have a Balanced Perspective
September 30, 2011 Article Two in a Five Part Series: Several years ago I had a new recruiting manager come to me complaining that they couldn’t get their work done because they kept getting interrupted. In an attempt to learn … Continue reading
Posted in Leadership, Management, Staffing Industry
Tagged Leadership, Management, Staffing Industry
Building a Balanced Metrics Portfolio
As a staffing organization grows, management relies on metrics to provide the visibility necessary to ensure the company is staying on the right track. How effectively an organization develops these metrics has a direct impact on critical management decisions, and … Continue reading
Posted in Management, Metrics, Productivity, Recruiting, Staffing Industry, Strategy
Tagged Management, Metrics, productivity, Strategy
Relationships Still Rule, But…..
Back in the early 90s when I entered this business, I was exposed to a simple yet accurate description of the staffing industry by Al Dubuc of Oz Enterprises- “People selling people to people”. The crux of that definition was … Continue reading
Posted in Management, Process, Productivity, Profit, Recruiting, Sales, Staffing, Staffing Industry, Strategy
Tagged Process, Recruiting, Sales, Staffing Industry, Strategy
Planning for Success
How would you respond if someone asked “what’s your growth plan for next year”? In answering the question, you may find that you really don’t have a satisfactory answer. One of the causes of this lack of planning is the … Continue reading
Posted in Budget, Culture, Delivery, Leadership, linkedin, Management, Recruiting, Sales, Staffing, Uncategorized, Value Proposition
Tagged budget, business, Management, planning, Staffing
Letterman’s Legacy
Recently, I stumbled across some articles that made some interesting claims including the “The ten dumbest management trends” and “The ten worst business ideas ever”. It makes me want to write an article titled “The top ten management articles that … Continue reading
Posted in Leadership, Management, Productivity, Staffing, Staffing Industry, Strategy
Tagged Leadership, Management, Staffing, Staffing Industry, Strategy
Hiring For Drive
One of the most common questions I get from staffing managers is whether it’s better to hire experienced or green sales people. Leveraging my years of experience, I can confidently answer that I really don’t know. I have come to this conclusion … Continue reading
Posted in Culture, Leadership, Management, Productivity, Recruiting, Sales, Staffing Industry
Tagged hiring, Recruiting, Sales, Staffing, Staffing Industry
Are the Scales of Talent Tipping?
From my discussions with many staffing owners and executives, things are getting better. Job orders are up, clients are moving faster and it seems more and more likely that the worst of the great recession may be behind us. This … Continue reading
Posted in Culture, Leadership, Management, Staffing, Staffing Industry
Tagged hiring, Leadership, Staffing, Staffing Industry
The End of Management
A couple weeks ago I was browsing through the weekend edition of the Wall Street Journal and stumbled on an article titled “The End of Management”. Contrary to what it suggests, the point of the article is not … Continue reading
Posted in Budget, Culture, Delivery, Leadership, Management, Process, Productivity, Sales, Staffing, Staffing Industry, Strategy, Value Proposition
Tagged Adapting, Staffing Industry, Strategy