Mike Cleland is a management consultant specializing in the staffing industry. With 18 years experience, he has a proven track record of helping staffing companies achieve the next level of performance.
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If you don’t like change, you will like irrelevance even less. General Erick Shinseki An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage. Jack Welch The majority of people hate change. Change … Continue reading
A couple months ago I was given the opportunity to present on metrics at the SIA conference in Miami. I have had several requests for the presentation, so it is now available on the website. You can listen to the … Continue reading
Recently the last of US combat troops left Iraq and crossed into Kuwait marking a significant milestone in a long hard fought war. Regardless, of your view on the war, the support for our troops justifiably crosses political spectrums and … Continue reading
Trust is elusive, and it is one of most critical components of why people buy. Buyers must trust that what they are buying provides the expected value. However, trust plays a different role based on what the buyer is purchasing … Continue reading
Having discussed the internal drivers of sales culture, the next step is to explore what leaders can do to establish a culture of performance. Since culture is largely defined by human behavior and decision making, it’s important to understand there … Continue reading
In the last blog article, I discussed how the Global Workforce Study on workforce culture reported the highest level of employee dissatisfaction in the study’s 23 year history. Employee dissatisfaction can be especially damaging to a company’s sales culture, threatening … Continue reading