-
Mike Cleland is a management consultant specializing in the staffing industry. With 18 years experience, he has a proven track record of helping staffing companies achieve the next level of performance.
-
-
Tag Archives: Strategy
Building a Balanced Metrics Portfolio
As a staffing organization grows, management relies on metrics to provide the visibility necessary to ensure the company is staying on the right track. How effectively an organization develops these metrics has a direct impact on critical management decisions, and … Continue reading
Posted in Management, Metrics, Productivity, Recruiting, Staffing Industry, Strategy
Tagged Management, Metrics, productivity, Strategy
In Case You Missed It: Metrics that Matter
A couple months ago I was given the opportunity to present on metrics at the SIA conference in Miami. I have had several requests for the presentation, so it is now available on the website. You can listen to the … Continue reading
Relationships Still Rule, But…..
Back in the early 90s when I entered this business, I was exposed to a simple yet accurate description of the staffing industry by Al Dubuc of Oz Enterprises- “People selling people to people”. The crux of that definition was … Continue reading
Posted in Management, Process, Productivity, Profit, Recruiting, Sales, Staffing, Staffing Industry, Strategy
Tagged Process, Recruiting, Sales, Staffing Industry, Strategy
Letterman’s Legacy
Recently, I stumbled across some articles that made some interesting claims including the “The ten dumbest management trends” and “The ten worst business ideas ever”. It makes me want to write an article titled “The top ten management articles that … Continue reading
Posted in Leadership, Management, Productivity, Staffing, Staffing Industry, Strategy
Tagged Leadership, Management, Staffing, Staffing Industry, Strategy
The End of Management
A couple weeks ago I was browsing through the weekend edition of the Wall Street Journal and stumbled on an article titled “The End of Management”. Contrary to what it suggests, the point of the article is not … Continue reading
Posted in Budget, Culture, Delivery, Leadership, Management, Process, Productivity, Sales, Staffing, Staffing Industry, Strategy, Value Proposition
Tagged Adapting, Staffing Industry, Strategy
Jack’s Big Aha!
It’s never a bad idea to look at strategic principles through the lens of proven business leaders such as Jack Welch. Jack started at GE as a chemical engineer in 1960 and by 1980 he was promoted to CEO where … Continue reading
Posted in Culture, Delivery, Leadership, linkedin, Management, Process, Profit, Staffing, Staffing Industry, Strategy, Uncategorized
Tagged linkedin, Staffing, Strategy
What Drives Your Sales Culture?
In the last blog article, I discussed how the Global Workforce Study on workforce culture reported the highest level of employee dissatisfaction in the study’s 23 year history. Employee dissatisfaction can be especially damaging to a company’s sales culture, threatening … Continue reading
Posted in Delivery, Leadership, Management, Process, Productivity, Profit, Recruiting, Sales, Staffing, Strategy, Uncategorized
Tagged Competition, Culture, Morale, Performance, Sales Strategy, Staffing, Strategy
2 Comments
The BP Spill: A Consequence of Bad Strategy
“A company can’t prioritize everything, and while BP was prioritizing PR and acquisitions, it wasn’t prioritizing operations.” Holman Jenkins, WSJ A preventable catastrophe is unfolding along our Gulf shores and much of the region is going to suffer for years. … Continue reading
Posted in Delivery, Leadership, Management, Process, Profit, Staffing, Strategy
Tagged BP, Corporatism, Leadership, Operations, Strategy
Are You Selling to the Right Accounts?
An effective sales strategy starts with well defined segmentation of your current and target accounts. However, many companies struggle with defining the right criteria to build an effective account pipeline, which then significantly reduces the productivity of their entire sales … Continue reading
Posted in Delivery, Management, Process, Productivity, Profit, Sales, Staffing, Strategy
Tagged Accounts, Delivery, linkedin, Management, Sales, Selling, Staffing, Strategy
2 Comments
Eliminate Waste: How Staffing Firms Can Deliver More Efficiently
Do you know who your most profitable clients are, and do you respond to their needs accordingly? Are you paying for work that has little to no chance of providing revenue? How firms manage and deliver against job orders significantly … Continue reading